Being able to contact your shared web hosting company any time you have any questions or experience any troubles is really important and how fast they will reply and take action is often essential, in particular when your site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are, in addition an easy way to distinguish actual providers from resellers. The second in most cases reply just to e-mail messages or support tickets and you'll have to wait for a whole day or even more in order to get a response. When your trouble requires several replies, you may end up losing days in order to get a simple problem resolved. Using the services of a legitimate and trustworthy hosting supplier, you will be able to get in touch with the support team at any time and get an instant response whatever the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Web Hosting

The customer and tech support services for all our shared web hosting plans are twenty-four-seven, so you can forget about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You'll be able to choose the most suitable way to contact us depending on where you are or what kind of hardware you use. We can help you for more or less any webhosting-related question that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and common queries. Our agents can help you select the perfect plan or give you information about our servers, so as to confirm whether the system requirements for your websites are met. If you are an active client, you can also contact us via email or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that every time you employ these 2 ways of contact, you will get a reply within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other suppliers, even big ones, you will be able to compare the response time since it usually takes an entire day for them to address a support ticket.

24/7 Customer Support in VPS Web Hosting

In case you acquire a virtual private server from us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local telephone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you're an existing customer and you're looking for assistance with some technical issue that requires longer time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an email and we'll handle the issue and send you a reply within the hour. The answer time is warranted 24/7, including holidays and weekends, however for most problems it takes a maximum of half an hour to get support. The support service covers the VPS as well as all of the pre-installed software it includes, so if you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max answer time guarantee, you will enjoy extremely fast support when you order a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, so when you open a support ticket via your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the perfect option when the issue involved needs more time to be solved or in case it needs to be sent to our administrators, since it is much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you can give us a call or talk to a live representative through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.