Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You will find nearly all the answers to your questions in the user–friendly Help Center section built into our Website Control Panel. It boasts an ever–enlarging knowledge base with regularly asked questions and in–depth educational articles written by our expert client support staff.

  • Top quality support service

  • Instructional Video Clips

  • If you would rather see how an action is carried out or how a problem is remedied, rather than just reading about it, check out our selection of step–by–step video tutorials. They address lots of different topics and will help you swiftly find your way around our Website Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 help desk service with a 60–minute support ticket response time guarantee. Our team of competent tech support engineers will be at your disposal to attend to all the queries that you might have. During non–busy times, a reply will be offered in even less than 20 minutes.