Customer Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be replied to in maximum sixty minutes after the trouble ticket or e–mail has been submitted. If your issue calls for further assistance from a system administrator, we’ll forward the ticket or the email to the person on duty, without delay then leave a note to notify you that more time will be needed for arriving at the optimal solution. Furthermore if you make use of the Optional Managed Services package, all of the services included there will be carried out whenever you choose.
A First–Rate Client Care Service
- We will be online for you round–the–clock to answer any enquiries that you may have regarding our Website Control Panel or any of the applications that we have preinstalled for you on the server. In case you also need help handling server admin procedures, consider our Optional Managed Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus software installation and problem troubleshooting procedures.
An Intuitive Help Area
We have equipped our Website Control Panel with a fully detailed knowledge base, which offers detailed explanations of its features and functions. Additionally, we have shot exhaustive video tutorials that will further explain to you how to carry out a given task or troubleshoot a frequently encountered problem. The instructional articles and the tutorial videos are easily accessible from every section of the Website Control Panel via the Help and Videos buttons situated in the upper right corner.