A 99.9% Server Uptime
We’ve set up our shared web hosting system using stable hardware and significantly tweaked software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on each of our servers to guarantee optimal safety and reliability. We’ve set up a number of DoS prevention devices coupled with very powerful firewall software to make sure our internal network is impenetrable and safe.
All our Linux shared web hosting packages plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s vital to also build your own network infrastructure. That’s the reason why we set up a custom internal network in each one of our data centers. Based on enterprise–level Juniper routers and switches, our internal network allows for remarkably fast data transmission speeds and is also completely redundant.
As a result, you will take advantage of a 99.9% network uptime in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, irrespective of which hosting plan you have picked.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done pretty much everything to minimize all possible risks with our cloud hosting plans and although our company provides topflight client support, there are cases when the client simply isn’t content with what we have to offer. Or he wants to upgrade to a more robust web hosting service, such as a virtual private server or even a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not content, we will give you a reimbursement.
24/7 Technical Support
We have conscientiously hand–picked each single member of our 24x7 support department to make certain that we can offer you the very best technical support that you can get. Each one of our customer service technicians has lots of years of experience dealing with hosting accounts behind his back, so they know what they are doing. Moreover, they’re available to you 24–7 – you will be able to get in touch with them at any moment and they’ll reply as soon as possible.
Their average support ticket response time is below 20 minutes, while with other web hosting providers you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be responded to in less than an hour.